Huawei Reviews

Been trying for 5 days to get through to Customer service in the UK - sent mails, constant re-dialing - you simply can't speak to anyone or get a reply.

Having an issue with a very expensive Matestation X which is brand new.

I purchased a GT3 pro watch some time last year and soon I had issues with the speaker intermittently failing as well as the battery depleting rapidly, lasting only around 10 hours. It used to last 2 weeks.

After a lot of back and forth with Huawei support UK I decided to post the watch back from Australia, to the UK so it could be repaired under warranty.

I was assured that both the speaker and battery would be replaced and the call handler reassured me that he understood it was being posted from Australia and so would ensure the correct repairs were made. I wasted a lot of time communicating with them in order to get it fixed.

I even called the UK repair centre to inform them regarding the speaker and the battery. I paid to have the watch posted back to Australia so in total it cost me around £150 to access the warranty service.

The watch arrived back to me with the exact same faults. The speaker only works intermittently and gives a loud beep on occasion. The battery is still rapidly depleted.

I called the repair centre in the UK directly they said they could not find a fault and only replaced the back cover. The fault is clear and it doesn't take an expert to try the speaker 3 or 4 times to note it failing to activate or give a loud beep. The battery still only lasts 10 h.

I'm now out of pocket and basically paid for the watch to be flown to the UK and back again for no reason, due to the advice given to me by Huawei.

Huawei support UK doesn't answer the phone anymore, I have tried on 4 different days, it just says all.of our operators are busy. Facebook chat support just fob you off. Terrible company who are only interested in taking your money.

They claim to cover all the bases but essentially they just sell cheap tak with specs on their technology which are only achieved by cutting corners. Same again for customer service. I will never purchase anything Huawei again.

Awful customer service, if you can even call it that. They took my watch for a repair, held it for a month, then sent it back with no explanation or replacement strap as requested. They then proceeded to ignore any further complaints that were made.

Rude, arrogant, incompetent. AVOID THIS COMPANY.

All OK if you give them your money ?..

If you want other services...disaster!
If you send back a product will do any tactics to stop you to take your money back
""Suma o să fie rambursată în termen de 14 zile calendaristice din momentul în care returul a fost aprobat din depozit.""

Laptop almost a month late.

I ordered a laptop for my sons christmas present on 17th December 2022 and it still hasn't arrived today 15th January 2023.

A month late for a 2 day advertised delivery and Huawei customer services are doing nothing. They keep just telling me they are escalating the issue and will get back to me in 5 days but nothing happens so I have to call them back myself.

The package is stuck with their courier, DPD at their hub. Huawei could just send me out a different laptop and deal with DPD to return the other one but Huawei refuse.

Awful experiance and terrible customer service.

Worst mobile phone I have purchased in 25 years. Phone constantly glitching and slow to load. Most European apps not compatable with Huawei. Buying a Huawei phone was a complete waste of money as I had to replace it within weeks of buying. Avoid Avoid Avoid

Both Huawei MatePad Pro 12.6 Tablets didn t make it longer than one week. And no, it's not me. Tablet with case fell from table. Display totally destroyed. Support said that the case isn t there to protect the tablet. Case useless and Display had no Gorilla Glass. Also no Google Apps. Better pay a bit more for Samsung or Apple and receive a good product.

terrorists that are involved in genocides and mass rape collecting their water aka assets from an Illegal military base known as nongplali prison Pattaya Thailand

the phone is great apart from the lack of banking apps in the uk, since loosing google apps, its very limited and very frustrating, i will not buy another Huawei phone, i have the P50 at £1000 and not much use to me

ANYONE LOOKING TO BUY A HUAWEI I WOULDNT BOTHER!!!!

PARCEL REFUSED DUE TO DAMAGE.
THEY HAVE NOT REPLACED OR REFUNDED JUST KEEP FOBBING ME OFF...

MY ADVICE GO TO A REPUTABLE COMPANY WHO HAS A CUSTOMER SERVICE

Most dreadful phone on the history of the universe ever.
Can't get google apps because of their spyware. Gives you rubbish notifications for useless apps. Storage system unreal. Phone hides files and makes just about everything impossible to find. Can't do anything really on this useless pile of junk.

Everything upto the most recent updates were brilliant. It was the best phone I ever had. Until it started moving things around. I can't find my torch, which has been on my screen for 4 years! Only one small instance in a long line of problems. Time to buy a phone elsewhere.

Bad customer service,bad attitude,I had to take the Greek branch to the consuner affairs cause I bought a mobile phone that kept losing the brigthtness and kept returning to low brightness at opening and then all day,service told me it was natural to happen,I ve never seen anything like it in decades.Dont buy Huawei,so simple

Would give less than zero if I could!Poor customer service,having to chase up complaints over many days to get a response. Customer service referred to handling complaints as 'tedious'!Unbelievable!After promising to reach a solution if we were prepared to wait(and holding on to our money in the process despite goods being returned) after many calls and messages we were given the option of replacement or refund which we could have had in the first place!Timewasters!Thanks to their snail-like response missed out on many other good Black Friday discounts.
Take my advice and AVOID!Their business model is definitely not customer service driven,and zero interest in customer satisfaction!
The poorest UK company by far in my experience of buying tech.Thankfully plenty of other options out there.

Huawei Workmate X wrong keyboard
Huawei Workmate X. Delivered in a reasonable time but with a French or Belgium AZERTY keyboard. Contacted customer disservice right away who do nothing. They escalated my case to a department that is uncontactable. No one knows anything. I am told I am in a queue but no one can contact them to find out how long an escalated case takes. I can't work with this foreign keyboard at speed, for my work as an author. I have deadlines to meet. Useless, uncaring, no service. This would be a good computer, if it came with the correct parts. You cant connect any other keyboard by the way.